The answer to this question took some inquiry and investigation. Something I found out that the Churches were not doing.

When people leave, or the church can not find enough people to do all that needs done or to fill leadership positions, it sends the message of: We do not like what is or is not happening. We do not want to be apart of a sinking ship. When we see the leadership shrinking and programs removed, why would I want to be a part of this?

1.Poor or non-existent Leadership / Management

This was a hot topic. It seems that the people questioned first did not know who the leaders were and second what their duties were and third that they were never informed as to the decisions and how the decisions were made.


When the people in the pews asked for communication as to what and how the church was doing. They were asked didn’t they trust the leaders?


The people heard about a plan, were given some information on the plan and that was the last they heard about it. There were no metrics or evaluations.

4.Action Plan

Because the people were not involved or asked what they would like to see done or be apart of they did not buy into what little action was going on.


I heard, I never know what I should be or could be doing. With no expectations there is no mile stones, no road map. Everything is just willy- nilly.


The church did have a Vision. We heard it once. We did have a Mission statement. We heard it once. We did have a Strategy. We never heard or knew how we were doing or who was doing what. Our opinions were not listen to, so we gave up suggesting.

7.Not Trustworthy

Because we were never invited into the decision making, planning, or listened to there was never a trust built between us. Trust is earned, and they never took the time or energy to earn it.

8.No Loyalty

The church never showed any loyalty to us. Our wishes, desires, dreams, were pushed to the side.


Action Items:


1.Any time someone leaves the church, have an exit interview. Show them the courtesy of caring.

2.Leaders need to communicate everything that is happening within the church with everyone through several kinds of media and in verbal statements.

3.Build trust and loyalty by communicating the Vision (Picture), Mission (Purpose), Strategy (Plan). This must be done continually so each person feels apart of the process, and a feeling of belonging.

4.There must be a building of personal relationships between the leadership and the congregation.

5.Try new suggestion! If they work great if not try something else.

6.The leadership must be highly visible, available, and enthusiastic.

Visible as to who they are and what their responsibilities are.

Available to have a conversation and share what is going on and to provide answers to questions and inquiries.

Enthusiastic means to smile and bring joy to the Vision and the Mission.

Are YOU Ready To Learn More?

The Leadership Wrangler    D.W.(Dick) Powell


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